The users who receive services may require sharing their basic information such as First name, last name, email id, address, etc. a-123hp.com either guide the users over chat/phone. a-123hp.com technician may require your PC’s basic information. Basic information may include your PC, your printer model, status of your devices, etc. a-123hp.com may collect your data from a third party as well. A third party may assist a-123hp.com with information regarding user’s location in order to customise services at that location. Your data help us improve our services, resolve security issues, analyse user expectations, etc.
User might have to provide credit card details during the time of registration. a-123hp.com uses a third party to facilitate payment for easy transaction.
Live session Records: Voice session services comprising of offline conversation between the technician and user will be recorded to ensure quality and service related purpose. These recordings might be used in to improve services, to conduct internal market research etc.
a-123hp.com may share these collective data with its partners but none of the user confidential is shared unless intended by the user. This disclosure of collected data may intend to support sales & marketing, customer support processes. This information may be used by the third party acting on our behalf in providing certain other services to users.
Other cases under which a-123hp.com may have to disclose details includes legal governmental orders, protecting the rights and property of self and others.
International users: a-123hp.com operates globally and hence the information that resides with a-123hp.com includes the information of users accessing the website anywhere in the worlds.
Security: We incorporate every required security measures in order to protect the information from intruders. Yet we do not completely ensure the security of such information and is the sharing of information is completely at user’s risk.
Surveys: a-123hp.com may conduct survey in order to receive feedback from our previous customers. This may include collection of a few personal data such as location, email id, zip code, etc. The survey is purely intended to improvise the services based on feedbacks it receives.
Correction/updating the personal details: a-123hp.com customers can always approach to request changes to the submitted details/ information.
Opt-out provision: Certain personal & non-personal information that we maintain may include Internet protocol address, browser type, date and time of your request, previous website you visited prior to visiting our site, login name, passwords, pages you visit on our site so that we could personalize our site for your convenience. If our user doesn’t prefer personal/ non-personal information to reside with us you may anytime opt out from it.
Removal of personal details: Details of the customers can be completely removed under request of customers in case any user prefers not to use the service any further.
To unsubscribe your submission you can contact us at [email protected] .