123.hp.com/setup officejet 5255

Print, copy and scan from anywhere using the all-in-one 123.hp.com/setup officejet 5255 wireless Printer. The primary features of this HP color inkjet compact printer include Wireless printing, AirPrint, and Mobile Printing. Use the HP Instant Ink that comes with your package, so that you never run out of ink.

How to setup HP Officejet 5255 printer - Tech support

123.hp.com/officejet 5255 setup

About 123 HP Officejet 5255 printer

Print, copy, scan, and fax easily by using this All-in-One HP Officejet 5255 printer. Stay creative with this reliable, HP wireless printer that is specially designed to perform multiple tasks simultaneously, and keep print jobs moving smoothly. Handle this multi-functional printer with care, and get affordable prints quickly. Set up, connect and print directly from your mobile. Create high-quality documents and images at an adorable cost per page.

The HP office inkjet printer is best-suited for micro and small business users. It is also suitable for people who look for an all-in-one device that is capable of printing professional-quality documents in brilliant colors. It is a dynamic security enabled HP printer. The MFP is intended to be used only with cartridges having original HP electronic circuitry. The ink cartridges with any modified or non-HP electronic circuitry do not work for a long time.

Features of 123.hp.com/setup 5255 printer

  • Print, copy, scan and fax your documents as well as photos by using a single device.
  • The ISO print speed is 10 pages per minute for black, and 7 ppm for color.
  • Get a simple wireless setup, and perform automatic double-sided printing.
  • Use only the readily available high-yield HP instant ink cartridges.
  • Connect the HP wireless printer with your current Wi-Fi network for easy printing from anywhere.
  • The HP Smart app permits you to set up your wireless printer easily to scan documents using the camera, and print from social media or cloud, like iCloud, Google Drive, and Dropbox.
  • Get up to 10 pages per minute for black, and 7 ppm in color.
  • The recommended print volume is 100 to 400 pages per month.
  • Enhance your printing tasks with the 35-page auto document feeder (ADF).
  • The compatible paper size includes the legal, letter, 4 x 6, 5 x 7, 8 x 10 inches, and number 10 envelopes.
  • The 2.2 inches touchscreen display features a high-resolution monochrome LCD graphics, and assists you to find the functions that you require quickly.

How to setup 123.hp.com/oj5255 printer

Go with the upcoming instructions that guide you on How to Setup Officejet 5255 Printer. After completing the 123.hp.com/oj5255 setup, connect the printer to a wireless network, and then install the drivers and software on your computer. Try printing or scanning a document or photo once you are done with HP Officejet 5255 Setup and installation.

123 hp com oj5255 unboxing and printer setup

Follow the upcoming steps on unboxing and setup of Officejet 5255 printer for the first time.

  1. Lose the tapes and open the cardboard box.
  2. Take the user guide, USB cable, and power cord out from the shipment box.
  3. Read the basic setup instructions given on the manual for easy installation of 123.hp.com/officejet 5255 Setup.
  4. The Officejet 5255 Printer comes with an HP Instant card for ink cartridge replacement services.
  5. This card is not available for all the printers.
  6. HP strongly recommends you to use the power cord that is shipped with your printer.
  7. For best faxing experience, use the two-wired phone cable which is given with your printer.
  8. The package also contains an installation CD in it.
  9. You can also download the updated version of software and drivers from 123.hp.com/setup 5255 or 123.hp.com/oj5255 setup.
  10. Take the ink cartridges carefully from the package.
  11. The replacement cartridges purchased from the store cannot be used for this printer setup.
  12. Take the printer out from the shipment box.
  13. Slowly drag the printer from the plastic bag and keep it in a suitable place.
  14. Remove all the visible blue tapes and other packing materials from both outside and inside of the printer
  15. Keep the box and other packing materials aside for recycling.
  16. Remove the twist tie from the power cord and plug it to the rear of the printer’s port.
  17. Connect another end of the power cord into the wall socket.
  18. Turn On the HP Officejet 5255 Setup and set the preferences on the control panel.

How to 123.hp.com oj5255 install ink cartridges

  1. Lift the access door of the ink cartridge and push it back.
  2. Take the ink cartridges out from the package and remove the plastic cover around it.
  3. To prevent potential clogs, ink failure, or bad electrical connections, do not touch the copper contacts or ink port of the cartridges.
  4. Initially, hold the cyan cartridge and insert it into the corresponding slot in the printer.
  5. Push in the cyan cartridge until it snaps into place.
  6. Next, install the magenta and yellow cartridges into its respective slots in the same manner.
  7. Finally, insert the black cartridge and close the access door.
  8. The 123.hp.com/setup officejet 5255 prompts you to load the paper once all the ink cartridges are installed.

How to load paper into the input tray

  1. Pull the paper tray outwards and remove it from the printer.
  2. Load some unused, plain white paper into the input tray.
  3. It is recommended only to use A4 sized sheets to achieve high printing quality.
  4. Confirm that the sheets are not curled or damaged.
  5. Adjust the paper width and length guides.
  6. Touch OK on the printer’s control panel, and then tap Continue to initialize the device.
  7. The printer aligns the printhead and prints a test page automatically.
  8. Refer to the guidelines on the 123.hp.com/setup officejet 5255 user manual for more details.

123.hp.com officejet 5255 driver & manual download

Are you looking for an updated version of printer driver and software? Then you are in the right place. Go to 123.hp.com/setup 5255 website and click on the Download button to avail the current version of drivers and software. If your manual is lost or unavailable, download the pdf format of it from the 123.hp.com/oj5255 setup site. Contact us, if you have any queries in downloading and installing the software.

How to install the 123.hp.com/oj5255 printer software

Windows PC contains built-in drivers and software for several types of printer models. These inbuilt drivers support basic printer functionality for most of the print jobs. A full feature driver and software from HP might be available to make use of all your printer features. Go to 123.hp.com/setup officejet 5255 or 123.hp.com/oj5255 setup and download the best-suited driver for your printer.

How to print documents on 123.hp.com oj5255

Read and follow one of the given sub-topics which will guide you on how to print a document or photo on Windows or Mac devices. For doing so, you need to set up your printer first, and then connect it to your PC through a wireless network.

Printing status report and cartridge alignment

A printer status report provides you with all the essential information about your device. It can also assist you in troubleshooting the printing problems on your HP Officejet 5255 printer. Aligning the ink cartridges is necessary to obtain the best possible printing performance.

  1. Power On your printer; lift the input tray.
  2. Lower the output tray of your printer and slide out its extender.
  3. Load some plain, white paper into the input tray of the printer.
  4. Adjust the guide, such that it touches the edge of the paper.
  5. Align the ink cartridges as a final step in setting up your device, whenever you install a new cartridge, or when the ink does not line up on the printed page.
  6. Double-click the HP Solution Center icon on the desktop to open it.
  7. If it is not on the desktop, go to Start on the windows taskbar, open All Programs, go to HP, click on the HP Solution Center.
  8. Go to the Settings in the HP Solution Center, click Print Settings, and then select Printer Toolbox to open it.
  9. Choose Align the Print Cartridges, click Align, and then follow the instructions displayed on the screen.
  10. The printer prints an alignment page and aligns the ink cartridges.
  11. Press and hold the Cancel button on the printer’s control panel for at least 3 sec, and release it to print the report.
  12. The printer works correctly if the printed report is successful.
  13. If not, there might be a problem with the internet connection, device settings, or software in the printer or computer from which you are printing.
  14. Find the support information easily on 123.hp.com/setup officejet 5255 using the model number of your printer.

How to print using HP officejet 5255

  1. Print wirelessly from anywhere, without a router, on your Wi-Fi-capable devices using an HP Wireless Direct connection. A compatible printing application is necessary for printing over HP wireless direct from a computer, smartphone, or tablet. Visit the 123.hp.com/setup officejet 5255 or 123.hp.com/oj5255 setup site for more information about wireless printing.
  2. Turn On the Wireless Direct and set the preferences on the printer’s control panel.
  3. Connect the computer, smartphone, tablet, or any other Wi-Fi-capable devices to your printer directly using an HP wireless direct.
  4. Enable the security once you turn On the wireless direct, if your Wi-Fi-capable device supports WPA2 encryption.
  5. A maximum of up to five devices can be connected using the wireless direct simultaneously.
  6. The wireless direct can also be used when your printer is connected to a wireless network or USB cable.
  7. The HP wireless direct cannot be connected to an Internet.

How to print double-sided on HP Officejet 5255

  1. Configure the print settings for automatic double-sided printing or manual paper handling.
  2. Load enough quantity of blank papers in the input tray of your printer to avoid page ordering issues.
  3. 3.Access the file that you need to print.
  4. Go to the File, click Print, and then select Show Details, if necessary.
  5. Search for a Two-Sided printing option in the print dialog box.
  6. Your printer supports automatic duplexing if the two-sided option appears on the screen.
  7. Click the checkbox and select Layout from the Unnamed Print Options menu.
  8. Choose a binding option from the Two-sided menu, and then click Print to continue.
  9. If the Two-sided printing option is not available, proceed with the above steps manually.
  10. Identify your printer’s paper tray type and click Paper handling on the unnamed menu at the center of the window.
  11. Choose Odd only from the Pages to Print.
  12. Select one of the displayed settings from the Page Order menu depending on your printer type, and then click Print.
  13. Remove any unprinted paper from the input tray once all the required pages are printed.
  14. Reload the pages into the input tray to print the other side.
  15. Go back to the Print menu in the document and select Even only from the Pages to Print list.
  16. Finally, click Print to obtain the double-sided printed documents.
  1. Print documents, email, web pages, or any other content from anywhere using the HP smart app.
  2. Download and install the HP smart app from the Google play store for Android, and App Store in case of iOS devices.
  3. Ensure that your mobile device is connected to the same wireless network to which your printer is connected.
  4. Open the application and tap Start to search for the available printers.
  5. If your printer is found, continue to the further steps.
  6. If it is not displayed, tap the Plus sign to select a printer from the list of available printers or set up a new one.
  7. Now, follow the on-screen instructions displayed to finish the 123.hp.com/officejet 5255 Setup.
  1. Confirm that your computer is set to download the updated driver and software automatically.
  2. Search the Windows for Change Device Installation, and then click on the Change device installation settings and Control Panel setting in the list of displayed results.
  3. The Device Installation Settings window appears on the screen.
  4. Select the Yes option, and then click Save Changes.
  5. Connect your printer and the computer before starting a driver installation.
  6. Install the printer driver and software using the Add a Printer Wizard.
  7. Try printing a Test Page to ensure that your printer is working.
  8. If you can print, the print driver is installed and working.
  9. If not, refer to the 123.hp.com/setup officejet 5255 user guide or call us at the toll-free number for help.

How to copy and scan documents on 123.hp.com oj5255

Go through the upcoming steps to copy, fax and scan a document using the 123.hp.com/officejet 5255 Setup.

How to copy double-sided on HP Officejet 5255

  1. Place the printed side facing upwards into the document holder, or downwards on the right front corner of the scanner glass.
  2. Click on the HP 5255 Copy from the Home Screen of your printer.
  3. Type the number of copies to be printed on the displayed screen.
  4. Also, click on 1:1 or 1:2 if you want the document to be one-sided or two-sided respectively.
  5. Click Settings to select the paper size, type, and quality, and then go back.
  6. Now, specify the color (Black or Color) in which you want your document to be copied.

How to fax on HP Officejet 5255

  1. Send a fax from your 123.hp.com/setup officejet 5255 Setup by loading a document and dialing the receiving fax phone number from the printer’s control panel.
  2. If you know that the recipient is in home or home office and shares the phone line with their fax machine, call to let them know that you are sending a fax.
  3. Load a single or multi-page document into the ADF tray according to the printed manual.
  4. If you use scanner glass, load the document faced downwards on the scanner glass as per the guide on the edges.
  5. Make sure that the blank paper is loaded in the input tray for any fax reports that might print.
  6. Confirm that the phone line is not in use at present.
  7. Pick any phone call connected to the same line as the fax and listen to the dial tone.
  8. Dial the receiving fax number from the printer as if you are making a phone call, including the area code, outside line access code, and long distance country code.
  9. If you are dialing with speed dial, confirm that the saved number has required pauses between them.
  10. Press the Black, Color, or Send button for sending a fax.
  11. You will hear a busy signal if the receiving fax phone line is engaged.
  12. Try to fax the document again after some time.
  13. Answer the call if you hear someone’s voice.
  14. Wait until your fax is manually accepted, or cancel it from the front panel if you suspect the phone number might be wrong.
  15. If you hear any high-pitched sounds, it means that your fax is being sent.
  16. A fax report prints.
  17. Read the report to verify if the fax was completed successfully, or an error occurred.

HP Officejet 5255 scan multiple pages

  1. Open the scanner lid.
  2. Place the first page of the document that you want to scan with the print-side facing downwards on the scanner's glass.
  3. Go to the HP Direct software by clicking on the program's name on the All Programs menu.
  4. Click on the Scan option to open the Scan dialog box.
  5. Select the type of document that you are scanning from the icons on HP.
  6. Tap Save to File in the Destination box which is located at the bottom of the open dialog box.
  7. Click Scan again to open the Preview dialog box.
  8. Preview the scan and click Accept if everything is okay.
  9. If you want to reposition or make a change in the document, then do it now and repeat the above step.
  10. Remove the scanned page once you receive the message - ‘Do you want to scan another page into the current document?’.
  11. Place the next page of the multiple-page document on the scanner's glass.
  12. Click Yes once you are ready to scan the next page.
  13. Redo the above steps until you are done with scanning multiple pages.
  14. Click No once the last page of your document is scanned.
  15. Doing so, a Save As dialog box opens.
  16. Click the down arrow on the Save In box to select a directory to save the multiple-page document.
  17. Give a name for your document in the File Name box.
  18. Click the down arrow on the File Type box.
  19. Select the file type for which you want to save the document (Either PDF or other formats).

Scan using the HP Smart

  1. Scan documents or photos from your HP printer to your Android device, iPhone, or iPad using the HP smart app.
  2. Install the HP smart app on your device and set up your printer in it.
  3. Lift the scanner lid of your 123.hp.com/setup officejet 5255 printer.
  4. Place the photo or document to be scanned in the Automatic Document Feeder, or on the scanner glass.
  5. Adjust the document or photo with the help of guides for correct placement.
  6. Make sure that the document or photo to be scanned is loaded with the print-side facing upwards.
  7. Open the HP Smart app on your mobile device.
  8. Touch the Scan tile and set the capture source to the Scanner for iPhones or iPads.
  1. Click on the Settings icon and choose the scan or input source.
  2. Adjust any other scan settings that you need to change, and then click Done or Close.
  3. Press the blue shutter button to start scanning through iPhones and iPads.
  4. Touch Scan to begin the scan for Android devices.
  5. Tap the Edit icon from the preview menu to change any desired settings, and then click Done.
  6. Press the Additional pages icon to scan any additional pages.
  7. Rename your scan, save, print and share the scanned photo through HP smart app once all the desired pages are scanned.

Scan from a Windows 10

  1. Place a document facing-downwards on your scanner’s glass.
  2. Verify that the scanner is powered On and connected to your computer before proceeding.
  3. Click on the Windows logo in the bottom-left corner of the screen to open Start.
  4. Type fax and scan into Start to search for the Windows Fax and Scan app.
  5. Click Windows Fax and Scan at the top of the Start window.
  6. Select New Scan on the upper-left side of the Fax and Scan window. A new window opens.
  7. Make sure that your scanner is working.
  8. If the scanner's name is not listed, click Change in the upper-right side of the window, and then select it.
  9. Choose the document type.
  10. Click the Profile drop-down box and select the document type in it.
  11. Click the Color format drop-down box and choose either Color or Black and White.
  12. Now, click on the File type drop-down box and select a file type in which you want to store the scanned document on your computer.
  13. It is best to choose a PDF format when you are scanning something other than photos.
  14. Click the Preview option from the bottom of the window.
  15. Finally, click Scan to begin scanning your document into the computer using the selected options and format.

Scan from an Android or iOS

  1. The HP All-in-one Printer scanning app allows you to scan documents and photos from your printer to your iOS or Android mobile device.
  2. Install the application and set it up with your HP printer.
  3. Initially, place the document or photo to be scanned on the scanner glass of your printer.
  4. Place the papers according to the guides next to the scanner glass or in the automatic document feeder, if any.
  5. Ensure the edges of the document or photo is straight and not curled.
  6. Open the application on your mobile device.
  7. Touch Scan and then tap the Settings icon to select the input source for your scan.
  8. Adjust any other desired scan settings and then click Save.
  9. Press Scan to begin scanning the image to your mobile device.
  10. The software identifies the borders of your document or photo.
  11. If necessary, adjust the borders to fit your desired scan and then tap next to proceed.
  12. Edit, rename, save, print or share the scanned document or photo easily from your mobile device.

Scan using Web scan

  1. Scanning using Webscan offers you with the basic scan options.
  2. Scan from your HP printer's software for additional scan options or functionality.
  3. Load the document or image to be scanned with the print-side facing downwards on the scanner glass.
  4. Open the embedded web server.
  5. Click on the Scan tab.
  6. Select Webscan in the left panel.
  7. Change the settings, if required.
  8. Finally, click Start Scan to begin the scanning process.
  9. Refer to the 123.hp.com/setup officejet 5255 or 123.hp.com/oj5255 setup site or call the toll-free number for more information.

How to Update your 123.hp.com officejet 5255 printer

The HP manufacturers continually try to improve their devices and provide updates for software, drivers, and firmware periodically. Update the printer software on a regular basis to keep your HP printer running smoothly.

To Update the Printer using the Printer Control Panel

  1. Check the network and printer connection status and try connecting the printer to your network manually.
  2. Disable the firewall software from your computer temporarily and reset the print system through the printer driver.
  3. Restart the devices, uninstall the HP software and reinstall an updated version of it.
  4. Click Start button, type Device Manager, and then select it from the list of results.
  5. Expand a category to find the name of your device, right-click on it, and then select Update Driver.
  6. Select Search Automatically for updated driver software.
  7. If Windows cannot find a new driver, look for an alternative option on the manufacturer's website and follow their instructions.

HP Officejet 5255 web services

Turning On the Web Services allows your 123.hp.com/oj5255 setup to communicate securely over the Internet with web-connected printing services. The web services include the HP ePrint, cloud printing, and the HP Instant Ink delivery services.

How to set up web services

  1. Open the Web Service Manager.
  2. Select a scope and subfolder for the Web service, if required.
  3. Click on the Create New button.
  4. The Web Service Options window opens, displaying two pages.
  5. Click the General page.
  6. Assign general properties for the web service.
  7. Define the Service Type, Security Type, and web service call options.
  8. Now, click the Methods page.
  9. Choose a Web Service Method.
  10. Click on the Add button to add a Method.
  11. Click the Accounts page.
  12. Define one or more Web Service Accounts.
  13. Finally, enter the required details and click OK twice to complete the 123.hp.com/setup officejet 5255.

Web Service using Embedded Web Server (EWS)

  1. Use an HP Embedded Web Server to manage your network-connected printer over an Internet browser.
  2. Obtain your printer’s IP address, and then type it in an Internet browser of a computer or mobile device to access the EWS.
  3. The IP address is the unique identification number assigned to your printer on the network.
  4. Make sure that your 123.hp.com/officejet 5255 Setup is connected to the same network as your computer or mobile device.
  5. On printers with a touchscreen or menu-based control panels, find the IP address in the Wireless menu or network settings.
  6. For printers without a control panel menu, print a network configuration page to obtain the IP address.
  7. Type the IP address into the Internet browser address line, and then press Enter to open the printer EWS.
  8. If a website security certificate displays, click Continue On the EWS, review the menu options to determine the features available for your printer.

HP Officejet 5255 ePrint services

  1. Turn On the computer and the printer.
  2. The Wireless printers such as 123.hp.com/officejet 5255 Setup displays an option to automatically connect over a wireless network without the need for a PC.
  3. Press Yes to connect.
  4. Enter the password, if required.
  5. An option of activating the web services appears on the control panel once the network is connected.
  6. Just press OK to enable the ePrint.
  7. Set up the email address of your printer.
  8. Select the services that you want to use.
  9. After selecting and setting up the email address, a manual on how to use ePrint tools and applications will be printed.
  10. This allows you to limit recipients, emails address and more for setup.

HP Officejet 5255 AirPrint services

  1. Before you begin, verify if your printer supports AirPrint or not.
  2. Make sure that the iOS device and your printer are connected to the same Wi-Fi network, and they are within range.
  3. Follow the upcoming steps to print using the AirPrint services.
  4. Open the application from which you want to print.
  5. Tap the application’s Share icon to find the print option.
  6. Touch Reply icon or Share icon.
  7. Finally, tap printer icon or click Print to start the printing operation.
  8. Check the application's User Guide or Help section if you cannot find the print option.
  9. Not all apps will support AirPrint services.
  10. Tap Select Printer and choose an AirPrint-enabled printer.
  11. Define the number of copies and other options, such as which pages you want to print, and all.
  12. Finally, tap Print in the upper-right corner of the screen.

Fixing issues in 123.hp.com/oj5255 - Troubleshooting

Are you experiencing any issues with your HP printer? Call us and get new diagnostics solutions to fix your 123.hp.com/officejet 5255 Setup problems quickly and easily in a few minutes.

How to solve paper jam and feed issue

  1. If the paper has jammed inside the printer, follow the upcoming steps to clear it.
  2. Cancel the print job, if necessary.
  3. Clear any jammed paper from the rear paper feed slot.
  4. Lift the scanner unit.
  5. Remove any paper inside it, including the torn pieces.
  6. Now, close the scanner unit.
  7. Follow the prompts on the screen to clear any error messages.
  8. Check for the other paper jam solutions if you still see a paper jam message.
  9. If you have problems with feeding paper, try these solutions.
  10. If the paper does not feed for printing, remove it and reload the paper in the sheet feeder against right side and below the tab.
  11. Slide the guide against the edges of the paper; check that the stack does not exceed the arrow mark on the edge guide.
  12. Do not insert papers more than recommended.
  13. If an error occurs while printing on both sides of the paper, try to print by loading fewer sheets.
  14. Make sure that your paper meets the specifications of your printer.
  15. Follow the guidelines on 123.hp.com/officejet 5255 Setup for best results.
  16. Use new, smooth, high-quality papers that are not curled, creased, old, too thin, or thick.
  17. Load paper in the sheet feeder with the printable side facing upwards.
  18. Follow any special loading instructions given on the 123.hp.com/setup officejet 5255 guide that comes with the paper for more details.

Paper jam from the input tray

The following recommendations can help you to prevent reoccurring paper jams in your HP printer.

  1. Do not overfill the input tray of your printer.
  2. Remove any sheets that are already inside the input tray while loading new papers in it.
  3. Tap the bunch of new papers on a flat surface to align the edges, and then load it.
  4. Adjust the paper width and length guides carefully against the paper.
  5. Make sure that the input tray is secured in place.
  6. Do not add or remove any paper to or from the input tray while the device is printing.
  7. Do not fan the paper before loading.
  8. Fanning might cause static electricity, which makes the pages to stick together.
  9. Use only HP-recommended paper sizes and types.
  10. Do not open the cartridge access door during a print job.
  11. Confirm that the power cord is connected firmly to both the printer and the power supply.
  12. Do not print on a paper that is damaged or has foreign objects attached to it, such as staples or paper clips.
  13. Store the paper flat inside a moisture-proof wrapping in an environment that is not too humid or dry.

Paper jam from the print zone

  1. A Print Zone Paper Jam error message displays on the printer's control panel when this type of jam occurs.
  2. Carry out the steps below to remove jammed papers from the print zone of the printer.
  3. Press down on the Power switch to turn Off the device, and then disconnect the power cord from the rear of the printer.
  4. Open the cartridge door of the printer and remove the ink cartridges.
  5. Using both hands, take out the paper where it is visible, even from the middle; then pull out the paper straight from the printer.
  6. Look inside the printer for torn pieces of paper or label, if any remove them.
  7. If any jammed paper in the input tray or the output tray, grasp it with both hands and gently remove it.
  8. Reinstall the ink cartridges, and then close the cartridge access door.
  9. Reconnect the cord to the rear of the printer, and then press the power switch to turn it On.

Paper jam from the rear of the 123.hp.com/setup officejet 5255 printer

  1. If the jammed paper cannot be reached easily from the input tray, follow the instructions to clear the sheets from the rear of the HP printer.
  2. The back of the HP printer could have a rear access door or a two-sided printing accessory (duplexer).
  3. Take out any loose or jammed paper that is accessible from the rear access door.
  4. Rotate the knob on the rear access door in the counter-clockwise direction.
  5. Remove the access door.
  6. Pull the jammed papers out of the printer.
  7. There must be no scraps of paper stuck in the printer.
  8. Insert the rear access door again into the printer.
  9. Turn the knob on the door in the clockwise direction.
  10. Try to print.
  11. Check for jammed paper in any other areas of the printer if the error persists.

How to fix print quality issues

  1. The HP manufacturers strongly recommend you to use only the genuine HP cartridges.
  2. HP cannot assure guarantee in the printing quality or reliability of non-HP or refilled ink cartridges.
  3. The paper type that you use for printing can also affect the quality of the print.
  4. Use photo paper for the best prints.
  5. Printing photos on plain paper might soak the paper with ink providing standard print quality.
  6. Open the Search Charm and find for Devices and Printers to change the print quality settings.
  7. Select the Devices and Printers from the search results.
  8. Right-click your printer and select the Printing Preferences.
  9. Locate the Print Quality options and adjust the print quality from the drop-down menu, and then click OK.
  10. Finally, check the ink level on display.
  11. Replace the ink cartridges if the ink level is low and print quality is not satisfactory.

How to solve network issues

  1. Check at the back of your router, PC or laptop and make sure that all the cables are connected firmly to their corresponding ports.
  2. Check the settings on your router; the cables must be connected firmly.
  3. If you are done with the router settings, detach the power cord from the router.
  4. ait for few minutes and plug in the power cable back to the printer.
  5. A simple hard reboot might help you to solve the issues in some cases.
  6. Check your network connection settings.
  7. It may be changed if you have recently updated your computer.
  8. Restart the computer and connect it to a Wi-Fi network.
  9. Fix an intermittent internet connection.
  10. Your network adapter may be set to a Power-savings mode if the connection disconnects automatically.
  11. Turn Off the mode and see if the network issue is solved.
  12. Call the toll-free number that is displayed for further assistance.

How to fix ink cartridge issues

  1. Make sure that the ink cartridges that you use are compatible with your HP printer.
  2. Get replacement cartridges and other supplies from the HP Store or local retailers.
  3. An error message might occur if the ink cartridge does not have full electrical contact with your printer.
  4. Remove, inspect, and then reinstall the ink cartridges if the issue persists.
  5. Clean the Cartridge, Carriage Contacts, and then reseat them.
  6. If cleaning and reseating the ink cartridge does not fix the issue, identify the problematic Cartridge and replace it with a new compatible HP cartridge.
  7. Print in a backup mode if you want to print immediately without concerning the quality of the printouts.
  8. Service or replace your HP printer if the issue persists even after completing all the preceding steps.
  9. Go to the warranty check website and see if your product is still under warranty or not.
  10. Contact the HP Support to schedule a repair or replacement.
  11. If you are in the Asia Pacific,contact the HP Support to find a local service center in your area.
  12. Repair fees might apply for out-of-warranty products.
  13. You can still print without a replacement cartridge.
  14. Remove the problem causing cartridge, and then print using the remaining ink cartridge.
  15. Removing the tri-color cartridge gives printouts in gray-scale.
  16. If the black cartridge is removed, the printer prints slowly and the colors in the printouts might differ accordingly.

Fix wireless connection

  1. Open the Wireless Setup Wizard on your printer's control panel to establish a wireless connection between your printer and the network.
  2. Tap the Wireless icon from the home screen of your printer's control panel.
  3. Click on the Setup icon.
  4. Tap Restore Network Defaults or Restore Network Settings, and then choose Yes to confirm the selection.
  5. Hit the back arrow once, the default network settings are restored.
  6. Select Wireless Settings and touch the Wireless Setup Wizard.
  7. The 123.hp.com/setup officejet 5255 printer looks for the available networks.
  8. Click on the name of your wireless network.
  9. If not, touch Enter New Network Name, and then type the name of your wireless network.
  10. Type the correct network name, including any uppercase and lowercase letters.
  11. Enter the WEP or WPA key, and then touch Done.
  12. If you do not know the Network Password, go to 'Find Your Wireless WEP, WPA, WPA2 Password'.
  13. Once the printer connects to a wireless network, the blue light on the control panel turns On and remains solid.
  14. If the printer fails to connect with the wireless network, print a Wireless Network Test Report for further assistance.

View More HP Officejet Printer Models Setup Guidance Here 123.hp.com/officejet setup

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